Is your site safe and secure?
Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by large banks around the world.
When can I expect my items?
Our products are produced on demand so it depends. Maybe in a few days, maybe not for a few weeks. All items usually get printed and shipped less than 3-6 business days after you order. Once we ship your order, it should get to you in a few days (United States) or a few weeks (everywhere else). We’ll send you an email when it ships. If you're still not sure, just check the Order Lookup page or Contact Us. We're happy to clear things up.
How much is shipping?
We offer affordable (and FAST) shipping, starting at just $3.95. We offer awesome discounts on shipping when you order more than one item!
I didn't receive an Order Confirmation Email after my order?
If you have not received an Order Confirmation Email, please check your Spam Folder. If you did not receive it, please feel free to contact us if necessary.
What is the Refund/Return Policy?
Click Here to view our full Refund Policy
Do you ship outside of the US?
Yes. We ship to Canada and internationally.
Can I return or exchange my items?
We do accept returns and exchanges if they meet our criteria. Please see our Refund Policy.
How do I Cancel an Order?
If you decide you want to cancel an order, Contact Us with the order number. If we've already sent your order to the printer then we will be unable to cancel as it will already be in the process of printing or shipping.
What is my Order Number?
You should receive an email with your order number after you place your order. If you did not receive this email, please check junk or spam folders. If you still cannot locate it, feel free to contact us and provide your name and what you ordered.
How does the Sizing Work?
Check out our complete Sizing Guide.
Where is my order?
You can always find the status of your order by going to our Track Order page.
How does The XYZ Shop work?
The XYZ Shop is an online pop-up store. All shirt designs are sold on a limited basis and are made to order. After you buy a shirt from us, we custom print your shirt and ship it directly to you.
What forms of payment do you accept?
We take Visa, Mastercard, American Express, Discover, and PayPal.
Do you have a quality guarantee?
Yes! We want you to be completely satisfied with your purchase. If your products are flawed in any way, we'll refund you.
How are your shirts printed?
We use DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.
I ordered 2 items, why did I only receive one ?
Since we are not like any of the other companies around, when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
What does "Being Processed" mean?
We have received your order and are printing/ quality checking and are preparing your order for shipment.If your order has been processing for more than two days then the time is out of stock and we are awaiting the arrival of more.
Oh no, I messed up my shipping address and/or shirt size! Can I change it?
If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
Tell me more about your t-shirts.
We print on the finest, softest, comfiest tees in all the land: District and Canvas supply all of our products.
How can I get in contact with The XYZ Shop?
For all customer service inquiries, please Contact Us Here